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Technical Service Support

After-hours Technical Support

Support contract is required

Please be advised that you must have a valid software maintenance & support contract and ensure that you have the support license number for your specific system available when you call us to obtain telephone support.

Phone: +1 (519) 649-6100 Option 1

Please leave voice mail with your name, plant name and description of the issue and our support will contact you as soon as possible (within 1-2 hours)


Hours

Customer support available 7 days a week, 365 days of the year.

Product Technical Support

During business hours our customer service desk will take your call and direct it to the appropriate service support personnel.


The Office

Address: 1828 Blue Heron Dr., Unit 36, London, Onatrio

Phone: +1 (519) 649-6100


Business Hours

Monday - Friday 9am to 5:30pm (Eastern Time)

Saturday, Sunday - Closed

Connect to our remote support

It's Sunday 3:15 PMSorry, we're closed
A valid annual support and software maintenance contract is required.

A valid annual support and software maintenance contract ensures that your application software is always up-to-date with the latest features and that your support questions are promptly answered.

In many cases, if you cannot find the answers using the integrated ‘help’ features in our applications, your question can be quickly and easily answered.  Using the industry’s leading remote support security architecture and technology, we are able to remotely diagnose and correct on-line, practically all non-hardware related issues that you may encounter.  High speed internet based remote access and remote control on-line support is provided using LogMeIn Rescue and ConnectWise Control technologies or any number of VPN based solutions that your site may prefer. We provide support options to update and upgrade the applications as your regulatory requirements or needs evolve. We are ready and able to support our products and we provide comprehensive coverage support plans tailored to your specific needs.  These plans include support on a per-incident basis, standard annual support plans and for customers that require continuous support coverage, we also provide 24/7/365 support as an option.

Please contact us for additional details on a support plan that is appropriate for your specific site. We would be pleased to provide you with a quotation designed to meet your support requirements.

For additional information, you can also browse the Frequently Asked Questions (FAQ) section of our website or the Documentation section to download the appropriate technical document.

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